For Clients, Family and Friends
24/7 Crisis Support
Ph: 000 (Ambulance, Police, Fire Brigade)
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Ph: 13 11 14 (24/7 counselling service)
T: 0477 13 11 14 (Lifeline text service) (Available 12pm – midnight AEST)
W: Crisis chat (https://www.lifeline.org.au/crisis-chat/) (Available 7pm – midnight AEST)
Suicide Callback Service (National)
Ph: 1300 059 467
Kids Helpline (National)
Kids Helpline is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 – 25. Kids Helpline also have a number of resources available on their website.
Ph: 1800 55 1800 (24/7)
W: Webchat (https://kidshelpline.com.au/get-help/webchat-counselling) (24/7)
Beyond Blue (National)
Ph: 1300 22 4636
1800 RESPECT (National)
1800 RESPECT is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Ph: 1800 737 732
Aboriginal and Torres Strait Islander
Aboriginal Health and Medical Research Council of NSW
The Aboriginal Health and Medical Research Council (AH&MRC) is the peak body for Aboriginal Community Controlled Health Services (ACCHSs) across NSW.
Kalwun Development Corporation Ltd.
The Kalwun Development Corporation offers a variety of services including medical services, social support, community development and consultancy and housing and aged care services. They also have an aboriginal child care and protection agency.
Kurbingui Youth & Family Development
Kurbingui Youth Development is a Not-For-Profit Aboriginal Community-Controlled organisation that is leading the way as a mentor, educator and role model for the Aboriginal and Torres Strait Islander community in the greater Brisbane region. Kurbingui provide Family, Community, Cultural, Education, Training and Social Wellbeing Services across the Greater Brisbane, Moreton Bay and Southeast Regions.
National Aboriginal Community Controlled Health Organisation (NACCHO)
The National Aboriginal Community Controlled Health Organisation (NACCHO) is the national leadership body for Aboriginal and Torres Strait Islander health in Australia.
Queensland Aboriginal and Islander Health Council
The Queensland Aboriginal and Islander Health Council (QAIHC) is a leadership and policy organisation. They are the peak organisation representing all Aboriginal and Torres Strait Islander Community Controlled Health Organisations (ATSICCHO) in Queensland at both a state and national level.
WellMob brings together online resources made by and for Aboriginal and Torres Strait Islander people. Here you will find websites, apps, podcasts, videos, social media, and online counselling all with a focus on social and emotional wellbeing.
Alcohol and other drugs
Alcohol and Drug Foundation
The Alcohol and Drug Foundation (ADF) is Australia’s leading organisation committed to inspiring positive change and delivering evidence-based approaches to minimise alcohol and drug harm.
Alcohol and Drug Support Support (ADIS) (QLD)
ADIS is a 24/7 confidential support service for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals.
Queensland Injectors Health Network (QUIHN)
QuIHN is a statewide, not for profit, and non-government health service which provides a variety of health services to illicit drug users throughout Queensland. They provide medical services, needle syringe programs, counselling, support services, distribution of information, education and training, workforce development initiatives, life skills programs and services that relate to illicit drug use, blood borne viruses, sexual health and other psychological and physical health issues.
Turning Point – Counselling Online
Counselling Online is a free and confidential service that provides 24/7 support to people across Australia affected by alcohol or drug use.
Provides short-term counselling and emotional and psychological support services for carers and their families.
Carer Gateway (National)
Carer Gateway can connect you with a new Australia-wide network of Carer Gateway service providers. They will talk through what you need and help you to find local services and support to help you.
Ph: 1800 422 737
Children, youth and families
Act for Kids
Act for Kids is an Australian charity providing free therapy and support services to children and families who have experienced, or are at risk of child abuse and neglect. Their services include integrated therapy, support for vulnerable families, special workshops to empower kids and safe houses in remote Aboriginal communities.
Children of Parents with a Mental Illness
Provides help to children whose parents have a mental illness. The website has resources for professionals working with these children and for family members. It also has links to other mental health services for adults and children.
Head to Health (National)
Provided by the Australian Department of Health, Head to Health brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.
Parentline (QLD + NT)
Parentline is a confidential telephone service providing professional counselling and support.
Ph: 1300 30 1300 (7am-10pm, Mon-Fri)
ReachOut is Australia’s most accessed online mental health service for young people and their parents. Their trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information they offer parents makes it easier for them to help their teenagers, too.
National Disability Insurance Scheme (National)
The NDIS can provide all people with a disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government. The NDIS website also features information on the local contact centres in your areas.
Ph: 1800 800 110
NDIS Quality and Safeguard Commission
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. They regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.
Complaints relating to a registered NDIS provider, the NDIS Quality and Safeguard Commission can be made to the NDIS Commission by:
Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
Contact the National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.